MWAi’s customer support department strives for excellence with real-time, friendly service focused on YOU. Everything from a simple question such as adding a new user to custom scripting or other professional services, we are here to help! Don’t hesitate to contact us today, that’s what we are here for!

Phone: 888.703.2780 – Option #1 for Support

Regular support hours are 8am Eastern – 5pm Pacific


Support Request Form

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ALERT! : Java Permission Errors in IS?
Java recently updated the way they handle applet security. Follow the link to learn more! Click Here!
ALERT! : Internet Explorer Forcing Java Update?
A new Microsoft update for Internet Explorer may block your existing Java version. Follow the link to fix! Click Here!
Application Downloads


IWF for Android Devices is supported on all Android devices running OS 2.3 or higher.
Download Here

iPhone & iPad

IWF for iOS is supported on iPhone 3GS and higher. The application is not available for online download, but is available in the App Store.


IWF for Windows is designed for use on laptop devices running Windows XP or newer.
Download Here

Other Downloads

Java 6 update 45

If you are still required to run Java 6 for older versions of MWA, you can download it here!

More info


A Complete Electronic Content Management Solution

More info

Intelligent Mapping

MWA Intelligent Mapping works with Microsoft MapPoint to provide a heads up view of your technicians whereabouts and manage their calls with greater efficiency

More info