Welcome To The
As one of our core principles, MWA FORZA is deeply invested in the customer experience to ensure that it is exceptional. One of the ways that we dedicated ourselves to our clients by investing in Zendesk.
At its core, Zendesk is designed to foster customer relationships through a more meaningful, personal and productive experience. As a premiere ticketing and help desk tool, Zendesk enables more visibility into supporting processes with enhanced tracking capabilities, effective collaboration and an extensive knowledge base to elevate service methodologies. It promotes progressive interaction between customers and employees of MWA. It also provides clarity and accountability in the support process.
The FORZA help desk is used as the basis for our support platform. Customers are able to access the Knowledge Base, which is filled with documentation for the FORZA solution. In addition, customers are able to post a question, ask for support, and make feature requests that are easily sorted and tracked. Customers are also capable of posting any problems under the “Submit a Request” tab.