Scottsdale, AZ – December 28, 2017 – MWA Intelligence Inc. (MWA), a master value-added reseller (MVAR) and original equipment manufacturer (OEM) for SAP Business One and leader in enterprise resource planning software (ERP) has made a significant investment to optimize the overall customer experience for the FORZA client base with a market-leading customer service platform, Zendesk.
“We thank you for the tremendous amount of support – past, present, and ongoing – that we have received regarding our FORZA product, its continuous development and growth. For the imaging channel to reap all of the advantages from FORZA, the quality of the product’s performance must go hand-in-hand with the support that backs it,” said Michael T. Stramaglio, President and CEO of MWA Intelligence, Inc. “Through due diligence, our organization came to the conclusion that our FORZA community will benefit immensely from a more effective support package. Therefore, I am excited to announce that MWA will be migrating its service platform to Zendesk and remain proactive in our efforts to produce the best experience for our clients.”
Zendesk is one of the most utilized customer service platforms in the marketplace that provides support to over 300 million people and 110,000 businesses worldwide. At its core, Zendesk is designed to foster customer relationships through a more meaningful, personal and productive experience. As a premiere ticketing and help desk tool, Zendesk enables more visibility into supporting clientele with enhanced tracking capabilities, effective collaboration and an extensive knowledge base that transcends service methodologies.
“Due to a tremendous amount of dealership growth within the FORZA community, we looked at our current state of support and how we can better ourselves in certain areas,” said Lee Hampton, Vice President of Client Services at MWA Intelligence, Inc. “The investment in a service platform like Zendesk shows our commitment to the industry and that we are determined to provide the highest quality of support that dealerships not only need, but deserve.”
MWA FORZA with SAP Business One is a complete, integrated ERP that provides transparency and instant visibility into operations. The FORZA solution helps dealerships to better unify, manage, and control their entire business across financials, sales, customers, and operations. Together, MWA Intelligence and SAP provide office technology and imaging channel businesses the ability to make smart IT decisions, improve future performance, and achieve long-term success.
About MWA Intelligence, Inc.
MWA Intelligence Inc. (MWA), an SAP Business One Gold Partner and one of a handful of OEMs worldwide, provides innovative enterprise-class solutions for dealerships to sustain competitive advantages within the imaging channel. MWA FORZA, built on the SAP Business One platform, is a fully streamlined ERP solution centrally focused on delivering maximum efficiency and effectiveness in a vertical market. Having control over all functionality of every business process enables dealerships to have full transparency unparalleled in the marketplace while simultaneously managing vast amounts of data. Designed with open-architecture, organizations are allowed to freely seek out opportunistic growth without being hindered by inadequate solutions. MWA FORZA automates daily routine processes so dealerships can focus on making critical business decisions armed with smarter IT capabilities.
For additional information, please visit the MWA Intelligence corporate website: www.mwaintel.com