MAHWAH, N.J., Dec. 7, 2015 — MWA Intelligence Inc. (MWAi), a master value-added reseller (MVAR) and original equipment manufacturer (OEM) for SAP Business One, and a leader in enterprise resource planning software (ERP), has integrated FORZA solutions with the Sharp MICAS platform.
MICAS (Machine Intelligence Call Assistance System) service makes device management practically hands free. MICAS is a cloud-based device management application that uses Sharp’s Remote Email Diagnostics (R.E.D.) to collect device data and alerts while offering remote service capabilities and OEM device support via the MICAS Agent, a locally installed software at the customer site.
“FORZA, integrated with MICAS, provides a seamless and unprecedented means of communication from the customer and ultimately removes manual, on-site support with remote help desk initiatives,” said Michael T. Stramaglio, President and CEO of MWA Intelligence, Inc. “With the innovative technologies designed and developed by Sharp and MWAi’s open-architecture FORZA platform, the integration was the next logical progression to bring service and ERP together as one solution.”
MWAi FORZA with SAP Business One is a complete, integrated ERP that provides transparency and instant visibility into operations. The FORZA solution helps dealerships to better unify, manage and control their entire business across financials, sales, customers and operations. Together, MWA Intelligence and SAP will provide office technology and imaging channel businesses the ability to make smart IT decisions, improve future performance and achieve long-term success.
“MICAS, on its own, is a powerful and much needed solution for the customer and dealer and provides detailed insight into the hardware and client network. Sharp continues to provide solutions to enhance customer experience,” said Michael Marusic, SVP of Marketing, Operations and Service at Sharp Imaging and Information Company of America. “MICAS integrated with FORZA provides the dealer and client with increased customer uptime and first call efficiency as well as a strong sense of intelligent machine and network support.”
MWA Intelligence Inc. (MWAi), an SAP Business One Gold Partner, delivers enterprise-class and leading-edge Machine-to-Machine (M2M) and Machine-to-People (M2P) solutions to better serve the imaging industry. MWAi’s Intelligent Service, Workforce, Assets and GPS solution suites deliver mission-critical information in real time to the hands of customer-facing employees and into companies’ back-end ERP systems including the powerful MWAi FORZA with SAP Business One. The MWAi solution automates all of the business intelligence management, meter collection, consumables and service alerts and also offers an integrated pre-sale MPS tool.
Sharp Imaging and Information Company of America, a division of Sharp Electronics Corporation, markets the advanced, MX Series multifunction printers (MFP) systems that help companies manage workflow efficiently and increase productivity. Sharp MFPs feature the Sharp OSA® development platform, which seamlessly integrates network applications to create a personalized MFP that can meet virtually any business need, and Scan2 technology, which scans two-sided documents in a single pass to enhance scanning reliability and preserve document integrity. To keep documents safe from unauthorized users, Sharp is a leader in the MFP industry in security by offering the most secure suite of MFP applications.
For more information on Sharp’s business products, contact Sharp Electronics Corporation, 1 Sharp Plaza, Suite 1, Mahwah, N.J., 07495-1163. For online product information, visit our web site at siica.sharpusa.com.